Insurance claims and collision repair in Austin
Plain answers to what most people ask after an accident. For a free estimate, call (512) 458-1222.
Common questions
Do I need my insurer's approval before I get an estimate?
No. You can get an estimate from any shop at any time, and ours is free. What your insurer pays is decided under your policy, so report the claim and ask your insurer what it needs from the shop.
Can I choose my own repair shop?
Generally yes. Texas Insurance Code sections 1952.301 and 1952.302 bar an insurer from limiting your choice of repair facility, and from telling you that you must use a specific shop, or one on its preferred list, for the repair to be covered. Your insurer can still suggest a shop. If you feel pushed toward one, you can contact the Texas Department of Insurance.
What should I do right after an accident?
Move to a safe place and call 911 if anyone is hurt. Photograph the damage and the scene, exchange information with the other driver, and report the claim to your insurer. Then call us at (512) 458-1222 or book a time to bring the car in for a free estimate.
Steps for a claim
- Photograph the damage and the scene, and keep the other driver's details.
- Report the claim to your insurer and ask what it needs from a repair shop.
- Get your free estimate from us: online or by phone.
- Repair starts once the estimate and the insurer's side are settled.
Hurt car? Start with a free estimate.
Call us or book a time to bring the car in. We are open Monday to Friday, 8 AM to 5 PM.